Electrotraders FAQs

Listing Errors

Something Does Not Look Right In This Listing. Is It A Mistake?

It is possible that a mistake can be made in a listing, however it does not happen often. If a mistake was made, or if you are concerned with pricing, shipping, images or text, please contact us immediately so we can look into and fix any problem.

In the event that a pricing error was made, we will contact a buyer immediately. We will offer the piece at our cost, but we will not ship an item with a complete mistake that is way below cost. We would hope our customers understand that these types of things can happen, and we try our best to limit any mistakes in pricing and descriptions.

Payment Information

How Can I Pay?

Electrotraders offers several methods of payment, we will accept payment via Paypal, Bank Deposit,. EFTPOS / Visa / Mastercard payments are available over the phone.

Some payments require a waiting period for your payment to arrive and be processed, prior to product shipment.

Please be aware that Paypal E-Cheque payments may take up to 5 working days to clear. Your item will not be shipped until your payment clears.

EFT payments are accepted to Electrotraders Account, Commonwealth BSB 064-107 A/C 10271958 Please allow 2 to 5 working days for transfers from other than CBA before despatch of goods.

Credit Card payments are accepted over the phone.

Can I Obtain A Quote For A Number Of Items / Bulk Order?

We provide a service where you may send us an email with multiple items you are after and we are more than happy to quote for you. In some cases, Bulk orders may attract better pricing that what is listed on our website. We also carry many more items which we do not list on our website.

Please be patient when receiving a reply for a quote as quoting orders takes up a lot of time and effort to do so. We prefer all quotes to be sent in writing via email. When asking for a quote, please study the relevant categories of our store, to determine any types and styles you wish to purchase. When asking for a quote don’t forget to include your full name, contact details, and shipping address so we can accurately quote shipping costs also.

Can I Contact You Via Email?

Feel free to contact us at any time. Our business hours are Monday-Friday, 7:00 AM – 5:00PM and Saturday 8:00am – 12:00pm . We are closed on Sunday and Public Holidays.

We have staff on hand for a few hours every Saturday to try and answer as many weekend emails as possible. If you email us on a weekend, please be patient and we will get to you as soon as possible.

Your business and satisfaction is important to us, and we will reply to your e-mail in a timely manner. We endeavour to answer all emails between 24-48 hours after they are received.

Please read our FAQ page as many questions can be answered by finding out more information from this page.

Can I Contact You Via Telephone?

If you prefer to handle a request over the phone, you can send us an e-mail with the phone number you would like to be reached at along with a brief description of the issue. This way we can look up the problem and prepare to resolve it in a quick and efficient manner. Please be patient as we are inundated with emails on a daily basis, all emails are read and usually answered between 24-48 hours after they are received.

Contact Details
Telephone: (07) 34232356